1. Warranty Period

All MindVision industrial cameras come with a 24-month warranty, starting from the date of receipt of the product. During the warranty period, we will repair or replace any product that fails under normal use at no charge.

2. Out-of-Warranty Service

After the 24-month warranty period, we offer paid repair services. If a product has been discontinued or the repair cost is not economical, our team will recommend a suitable upgraded replacement model. We are happy to assist with model selection and compatibility evaluation.

3. Free Technical Support

We provide lifetime free remote technical support to all MindVision customers. This includes software debugging, driver installation (Windows / Linux), and integration consultation. If you encounter any issue with your product, our technical team is always available to help — free of charge.

4. Contact Us

For any after-sales inquiries, please reach out to our technical support team at globalmarket@mindvision.com.cn. We will respond as quickly as possible.