Overview of After-sales Policy
1. Warranty period
Standard warranty period : Usually 24 months warranty is provided (from the date of signature for receipt of the product).
Special models : Some high-end or custom models may be extended to 24 months , subject to the contract or description on the official website.
Warranty coverage
Cover content :
✅ Hardware failure that occurs under normal use (such as sensors, circuit boards, etc.).
✅ Manufacturing defect at the time of factory release.
Not covered by warranty :
❌ Man-made damage (impact, water ingress, unauthorized repair, etc.).
❌ Purchased through an unauthorized channel or unable to provide valid purchase credentials.
❌ Damage caused by force majeure factors such as natural disasters and unstable voltage.
3. After-sales service process
Contact after-sales service : Submit after-sales service application through the official website /400 hotline, please provide:
Product serial number, purchase voucher, fault description (it is recommended to attach photos or videos).
Inspection confirmation : Official inspection will inform whether it is covered by warranty.
Repair/replace :
Free repair or replacement of the same model of product is provided during the warranty period (if inventory permits).
Non-warranty issues require paid repair, and the cost will be informed in advance.
4. Other services
Technical support : Free remote support including software debugging and driver installation.
Out-of-warranty service : Paid repair is available outside the warranty period, or upgraded models are recommended.
5. Notes
International warranty : Some models are covered by global warranty, please confirm in advance.
Data backup : Please back up the data in the camera yourself before sending it for repair. The manufacturer is not responsible for data loss.
It is recommended to visit , or call the official customer service (e.g. 400-xxx.xxxx) for the latest policy. Some terms may vary by region or agent.
If you need help finding contact information or specific procedures, please let me know!